At Sarah Store, we want you to feel confident and happy with every purchase. If your order isn't quite right, we're here to help.
Return Eligibility
Items may be eligible for a return if they are unused, unworn, unwashed, and returned in their original condition and packaging.
For clothing, gym wear, accessories, bags, and other items, please make sure the product is in its original condition with any tags or labels still attached.
Exchange
If you received the wrong item, size, color, or a product that arrived damaged or defective, please contact us as soon as possible so we can assist you with an exchange.
Exchanges are subject to product availability.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return or exchange, including products that have been worn, washed, damaged, altered, or used.
Personalized or final-sale items may also be excluded.
How to Request a Return
To request a return or exchange, please contact our customer support team with:
- Your order number
- The item you would like to return or exchange
- The reason for your request
- Photos of the item, if it arrived damaged or defective
Our team will review your request and provide the next steps.
IMPORTANT
Please do not send an item back before receiving return instructions from our team.
Return shipping costs and eligibility may vary depending on the reason for the return.
Thank you for choosing Sarah Mugaza. ♡